Privacy Policy

Who we are

The website located at https://radiocast.net (the "Website") and all products, services, features, content, applications, and technologies provided through it (the "Service") are operated by Radiocast ("Radiocast", "we", "us"). This Privacy Policy ("Policy") explains how we collect, use, disclose, and protect information in connection with the Website and Service.

Commitment to your privacy

We take care of your personal data and aim to maintain its confidentiality and security. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Personal information we collect

We collect information that you provide directly and information collected automatically when you use the Website and Service. The categories include:

• Account and Profile Information: name, display name, email, usernames (e.g., Discord), and preferences.
• Content and Usage: stations you create or follow, chat messages, interactions, logs, and settings.
• Device and Technical Data: IP address, device identifiers, browser type, operating system, time zone, language, and diagnostic data.
• Cookies and Similar Technologies: identifiers that enable functionality and optional analytics. See Cookies below.
• Payment and billing records: card payments run through Stripe; full card numbers are handled only by Stripe and never pass through Radiocast application servers. Names, postal addresses, email, company details where you provide them, and related invoice metadata may be stored on our FOSSBilling-based billing portal (billing.radiocast.net) and in Stripe as needed to charge and manage your purchases.
• Communications: your messages to support and your preferences.

Why we process your data

We process data to operate and improve the Service, including to authenticate users, provide features (e.g., station hosting, directory discovery, chat, and optional analytics), secure the Service, comply with law, prevent abuse, and communicate with you.

Legal bases for processing (EEA/UK): performance of a contract; legitimate interests (e.g., product improvement, security); consent (e.g., non-essential cookies, marketing); and compliance with legal obligations.

Listening and broadcaster data

When you listen to a station or operate one on Radiocast, we process technical data needed to deliver audio (for example, IP address, device and browser type, stream requests, and error logs). We use this information to operate streams, enforce plan limits such as concurrent listener caps, prevent abuse, and keep the platform reliable.

What we do not do with listener data: We do not package or sell detailed listener profiles to advertisers or data brokers. We do not use listening analytics to impose surprise usage overages or hidden metering charges beyond the listener limits described in your hosting plan.

Station owners may see aggregate or operational metrics related to their stations. Public station pages may show disclosures the owner enables (for example, explicit-content warnings or AI-generated music transparency badges).

Your rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision-making and profiling

To exercise these rights or to appeal a decision, contact us using the information below.

International data transfers

If you are a European resident, we process your information to fulfill contracts we might have with you (for example, if you make an order through the Service), or otherwise to pursue our legitimate business interests listed above. Your information may be transferred outside of Europe, including to Canada and the United States.

Data retention

We retain personal data for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the data type and purpose. We may anonymize data so it is no longer associated with you.

Who we share data with and why

We disclose personal information only to service providers and subprocessors involved in hosting the Website, the Radiocast platform, invoicing on our billing portal, analytics, moderation, payments, integrations you use, or integrations you enable. We limit disclosures to what is needed for each purpose described in this Policy.

Advertising and sponsorship. Radiocast does not sell your personal information and does not run third-party display or audio ad networks on the Service. Credit-based banner placements and in-stream promotional tools may be offered from time to time; when paused or unavailable, no on-site ads are shown. We do not use listener analytics to resell audience data or to bill surprise usage overages.

Want more details about a specific provider or to object to sharing? Contact us at contact@radiocast.net.

Links to other websites

The Service may contain links to other websites that are not owned or controlled by us. We are not responsible for such websites or third parties' privacy practices. We encourage you to read the privacy statements of each website that may collect personal information.

Cookies and similar technologies

Analytics

Information security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and disclosure. However, no data transmission over the Internet or wireless network can be guaranteed to be secure.

Children’s privacy

The Service is not directed to children under 13. If you believe a child has provided personal data, please contact us and we will take appropriate steps to delete such information.

Do Not Track

Some browsers offer a "Do Not Track" (DNT) signal. Because there is no common industry standard, we do not respond to DNT signals at this time.

Legal disclosures

We will disclose any information we collect, use, or receive if required or permitted by law (such as to comply with a subpoena), or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Changes to this Policy

We may update this Policy from time to time. If we make material changes, we will post the updated Policy on the Website and update the “Last updated” date above.

Contact us

To understand more about this Policy or to exercise any rights concerning your personal information, email us at contact@radiocast.net.